Border Users Survey – Digitisation – Closes 11/7/22

The 2025 Border Strategy sets out the ambition to make border documentation digital by default to reduce complexity for traders and the border industry.

The new Target Operating Model as advised by the Government will set out the transformative programme to digitise our border; harnessing new technologies and data to reduce friction and costs for businesses and consumers.

This survey aims to understand how the experience of the border can be improved through digitisation of government or trade documentation and processes.

Government welcomes completed responses to the survey, which can be accessed here at

Responses must be submitted by 11th July 2022.

If you would like to follow up on your responses, have any questions or face any difficulties in completing this survey, please email: