- Posted by: Unique Forwarding
- Category: Industry News
“We are writing to update you on the progress we have made resolving the issue that has been affecting some import declarations made through the Customs Declaration Service (CDS).
We have continued processing the stuck declarations using the additional information we received from colleagues at the Department for Business and Trade. While the vast majority of these have now been released, we are still working through some final files on lower use commodity codes that we expect to clear the remaining stuck declarations.
Requests for support to the National Clearance Hub and the CDS helpdesk are also reducing and colleagues have managed to clear the backlog of manual requests.
As a result of things returning to normal levels, we now plan to end the Business Continuity Process (BCP) that has been in place and move back to business as usual processes.
However, to give some time for our customers to adjust, the Business Continuity Plan will be lifted at 2pm on Thursday 16 March. Please be ready to return to business as usual processes from this point onwards.
We appreciate this incident has caused frustration and disruption, and we apologise for the inconvenience caused over an extended period. A thorough review is now taking place within HMRC, and with our government partners, to assess what went wrong and how we can prevent it happening again in the future.
Thank you for your patience”