GVMS and NCTS IT Incident

Please see below the communication received from HMRC which provides the latest updates:

There are currently system issues with GVMS. The cause of the GVMS and NCTS issue has been identified and are in the process of deploying a fix. BCP procedures are now live until further notice.

As a result of this outage, many goods which are meant to travel using a GMR have not been able to get one and are en-route to a border location with alternative documents to present which show customs processes have been completed.

We are allowing an interim measure in response to these issues allowing vehicles or trailers to travel without a Goods Movement Reference (GMR) during this period, whilst still having to provide alternative documentation.

For example, one of the following (non exhaustive):

  • Transit Accompanying Document (TAD) (If unable to create a TAD, then photocopies or digital copies of copy 4 of the SAD should be carried)
  • Movement Reference Number (MRN)
  • Entry Reference Number (ERN)
  • Declaration Unique Consignment Reference (DUCR)
  • Postal Operators moving goods between GB and the EU will not be able to provide MRNs so alternative documentation can be accepted. Similarly, confirmation that consignments which qualify for the waiver that applies to parcels moving from GB into NI can also be accepted
  • Hauliers with empty vehicles can provide their GB EORI number

As the issue does not appear to impact validation and embarkation of GMRs, If Members are able to provide their carrier with a GMR please continue to do so under normal procedures.

We will provide a further update as soon as possible.

Service availability is posted on GOV.UK: https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues