Menzies Aviation service delays for LHR cargo

Executive Vice President – Cargo, Robert Fordree wrote to customers noting that cargo business at Heathrow has had quite a start to September which has resulted in some service delays for their customers.

Fordree apologised saying that: “We’re sorry this has happened and we’ve made some changes to put it right.”

Fordree added: “The combined cargo of new and existing customers has recently been exceeding the total terminal throughput. This is due to unprecedented and unexpected cargo volumes after a return to flight operations by most of our carriers – who are now operating cargo only flights or limited passenger numbers into LHR due to the ongoing impact of Covid-19 on flight volumes.

“In agreement with our airline customers, we have relocated the full operation of two carriers and the import cargo for a further two carriers to alternative handling locations. This will alleviate congestion within the terminal and allow us to clear any remaining import cargo and improve access to the facility for collections and deliveries.

“Our team is working hard to address all customer issues. We’re also looking at ways to keep customers up to date and will advise in due course.”